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Using project management techniques in accordance with quality standards, respect of commitments made to the customer and the flexibility that comes with a personalized service package Focus is able to provide high quality Third Party Application Maintenance Services. Focus offers a range of individually-priced services:
 Maintenance of existing system
User support
Corrective maintenance
Minor modifications
Preventive maintenance
Maintenance and enhancement of existing system
Functional evolution
Technical updates
System updates
Performance enhancement
Focus is able to offer SLA that fits to the customer requirements (24/7, reaction time…) and effectively reduces costs.
The implementation process of a maintenance contract with a customer is divided into 4 stages, based on mutual understanding, expertise and transparency and thereby guaranteeing mutual trust
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Through its proven delivery model focus is able to guarantee the reversibility of the maintenance contract to the customer at any time. |
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