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Software Maintenance Services
Maintenance and enhancing software to cope with newly discovered problems or new requirements can take far more time than the initial software development. It may be necessary to add code that does not fit the original design to correct an unforeseen problem or it may be that a customer is requesting more functionality and code can be added to accommodate their requests.
To overcome all such problems Focus follows project management techniques in accordance with quality standards to fulfill client commitment by allowing the flexibility and design personalized services for maintaining high quality services of our client’s business. Through its proven delivery model focus is able to guarantee the reversibility of the maintenance contract to the customer at any time.
The implementation process of a maintenance contract with a customer is divided into 4 stages, based on mutual understanding, expertise and transparency and thereby guaranteeing mutual trust.
Focus offers a range of individually-priced services:
 Maintenance of existing system
- User support
- Corrective maintenance
- Minor modifications
- Preventive maintenance
Maintenance and enhancement of existing system:
- Functional evolution
- Technical updates
- System updates
- Performance enhancement
We also offer SLA that fits to the customer requirements (24/7, reaction time…) and effectively reduces costs. |
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